hone Privacy Policy

This page describes what we collect when you use hone and how we keep that data protected. Our privacy commitments are straightforward: we collect only the information necessary to operate your account, process your deposits and withdrawals, and comply with applicable law. We do not sell your personal information to third parties, and we use encryption and standard security practices to safeguard what you share with us.

When you create a hone account, download our Android app, access us via iOS browser, or link payment methods like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, you're sharing information with us. This policy explains exactly what we do with it, who has access, and what rights you have over your data.

Our privacy practices reflect our commitment to transparency—the same principle that guides how we settle bets and process withdrawals on hone.

Data We Collect on hone

We collect the following information when you use hone:

Account Registration: Email address, phone number, full name, date of birth, and residential address. This is mandatory for account creation and identity verification.
Identity Verification: Government-issued ID, utility bill, or other proof of address. We use this to comply with Know Your Customer (KYC) requirements.
Payment Information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction details—amount, date, time, and payment method. We do not store full card numbers or wallet credentials; payment processing is handled by third-party processors.
Betting and Gaming Activity: Every bet you place, game you play, and result outcome on hone is logged with timestamps and amounts. This data supports settlement, dispute resolution, and your personal bet history.
Device and Browser Data: We collect your device type (Android, iOS, desktop), browser version, IP address, and network information. This helps us optimize hone's mobile experience and detect fraudulent access.
Cookies and Tracking: hone uses cookies to keep you logged in, remember your preferences, and analyse how you navigate our platform. You can disable cookies in your browser settings, though this may limit some hone features.

Note: We do not collect data on your browsing outside hone, your messages with friends, or your financial activity on other platforms. We collect only what you provide directly or what we generate through your use of hone itself.

How We Use Your Data on hone

We use the data we collect for the following purposes:

Account Management: Verifying your identity, maintaining your hone account, processing your deposits and withdrawals, and keeping your account secure.
Bet Settlement and Payouts: Recording your wagers, confirming outcomes, calculating payouts, and transferring winnings back to your payment method.
Legal and Regulatory Compliance: Meeting Know Your Customer (KYC) requirements, anti-money laundering (AML) obligations, and any local jurisdictional regulations that apply to hone's service area.
Platform Improvement: Analysing how users interact with hone—which games are popular, where users encounter difficulties, how fast our mobile app loads. This helps us improve the hone experience.
Fraud Prevention and Security: Detecting and preventing unauthorized access, fraudulent bets, account takeover, and money laundering. We may flag unusual betting patterns or withdrawal requests for review.
Customer Support: Responding to your inquiries, troubleshooting account issues, and providing English-language support when you contact hone.

Third-Party Processors and Data Sharing

We do not sell your data. However, we share information with trusted third parties who help operate hone:

Payment Processors: When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank (online payment, e-wallet, mobile banking, local payment), those companies process the transaction. They receive your payment details and are bound by their own privacy policies.
Identity Verification Services: We may use third-party KYC providers to verify your government ID and address. These companies access your identity documents under strict confidentiality agreements.
Hosting and Analytics: hone's servers may be located outside your jurisdiction. Our hosting provider and analytics tools (used to understand hone traffic patterns) have access to anonymized, non-personally-identifiable data.
Legal and Regulatory Authorities: If required by law, we will disclose your information to government agencies, tax authorities, or law enforcement. We will notify you of such requests unless legally prohibited from doing so.

Your data on hone is treated with the same care we give to your account balance and betting history—protected, transparent, and used only for purposes you understand.

hone Editorial Team

Data Security and Retention

We use standard encryption (HTTPS/TLS) to protect your data in transit. Our servers use firewalls, intrusion detection, and regular security audits to prevent unauthorized access. However, no online system is completely risk-free. We cannot guarantee absolute security, but we undertake to maintain industry-standard protections.

We retain your account data for as long as your hone account is active, plus a period afterward for legal and regulatory compliance (typically three to seven years, depending on jurisdiction). Transaction records are archived in our Data Keluaran section and remain accessible to you. If you request account deletion, we will remove personally identifiable information from active systems, though we may retain anonymized or aggregated data for operational purposes.

Your Rights Regarding Your Data on hone

Depending on your jurisdiction, you have rights over your data:

Access: You can request a copy of all data hone holds about you. Log into your hone account and contact our support team, or send a request via email.
Correction: If information in your hone account is inaccurate, you can update it directly through your account settings or request that we correct it.
Deletion: You may request deletion of your hone account and associated personal data, subject to any legal retention obligations.
Portability: You can request that we provide your data in a portable format (e.g., CSV) for transfer to another service.
Objection: You can object to certain uses of your data—for example, opt out of marketing communications or analytics collection (though this may limit some hone features).

To exercise any of these rights, contact our support team through your hone account or reach out via the contact details below. Response times are typically within one business day during standard hours.

Cookies and Tracking Technologies

hone uses cookies for:

Session Management: Keeping you logged into your hone account across page loads and visits.
Preferences: Remembering your language setting, theme preference (dark or light mode), and other customizations.
Analytics: Counting how many users visit hone, which features they use, and how long they stay. This data is anonymized and used to improve the platform.

You can disable cookies in your browser settings. However, doing so may prevent you from logging into hone or may degrade your experience. We do not use cookies for third-party advertising or tracking across other websites.

Contact Us About Privacy on hone

If you have questions about our privacy practices, want to exercise your data rights, or have a privacy concern, contact our team:

In-app Support: Log into your hone account and open live chat. Our team speaks English and is available during standard business hours.
Email: Send a privacy request to our support address (found in your hone account footer or settings menu).
Account Settings: Review and update your personal information directly in your hone profile at any time.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes via email or by posting a notice on hone. Your continued use of hone after such notice constitutes acceptance of the updated policy.

Our services are available only where local law permits. Privacy regulations vary by jurisdiction. Users are responsible for understanding the privacy and data-protection laws that apply in their own location and verifying that their use of hone complies with those requirements. For more information about hone's terms and conditions, visit our Terms page or contact our support team through your hone account.