hone Terms of Use

When you open an account on hone, you enter into an agreement with us to use our platform responsibly and in compliance with applicable law. These terms set out our commitments to you—how we handle your account, manage your deposits and withdrawals, settle your bets, and protect your data—as well as your responsibilities when using hone.

Our platform operates in jurisdictions where local law permits online gaming and sportsbook wagering. By accessing hone, you confirm that you are in a location where our services are legally available and that your use complies with all applicable regulations in your jurisdiction. We do not offer services in jurisdictions where online wagering is prohibited.

This document outlines the core terms governing your account, deposits, withdrawals, betting rules, and dispute resolution. For details on how we handle your personal information, see our Privacy Policy

Account Eligibility and Opening on hone

To open an account on hone, you must be of legal age in your jurisdiction and resident in a location where our services are available. When you register, you provide your email, phone number, and identity information. We verify your details using standard KYC (Know Your Customer) procedures—you may be asked to upload a copy of your ID and a recent utility bill to confirm your address.

Your hone account is personal and non-transferable. You may not share your login credentials, allow another person to use your account, or operate multiple accounts. If we detect account sharing or multiple registrations by the same person, we reserve the right to suspend or close those accounts without notice and forfeit any balance held.

You warrant that all information you provide to hone is accurate and current. If your details change—email, address, phone number—update them in your account settings promptly. Using false or outdated information may result in account suspension or closure and forfeiture of funds.

Deposits and Withdrawals on hone

We support deposits through a wide range of Indonesian payment methods: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet scan-and-pay, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet virtual accounts. Deposits are processed instantly or within the timeframe standard to each method. Once your deposit arrives, your hone balance updates and you can begin wagering immediately.

To withdraw funds from hone, submit a withdrawal request through your account menu, select your destination (the same payment method you funded from, or any linked alternative), and confirm the amount. We process withdrawals without fees—your requested amount is what you receive. Bank transfers typically settle within two to four hours during banking hours; e-wallet transfers often complete within minutes. Withdrawals are subject to verification windows to prevent fraud; in most cases, this process is transparent and automatic.

We reserve the right to request additional verification (additional ID documents, proof of address, or transactional evidence) before processing large withdrawals or unusual patterns of deposits and withdrawals. These requests are standard anti-money-laundering (AML) practice and help protect both your account and our platform.

Betting Rules and Settlement on hone

All bets placed on hone are settled based on the official result announced by the relevant governing body. For football matches (Liga 1, Piala Indonesia, Champions League, etc.), we use official league or federation data. For live casino games, results are determined by real dealer actions in our multi-camera studios. For slots and number games, outcomes are determined by our certified random number generators.

Your odds are locked when you confirm your bet. If a match is postponed, abandoned, or cancelled, we handle settlement according to the specific market rules displayed on your bet slip—typically, postponed matches remain active for the rescheduled date; cancelled matches result in stake refunds to your hone account.

Winning bets are credited to your hone account balance within minutes of official result confirmation. Losing bets are settled simultaneously. You can withdraw your balance at any time, reinvest in new wagers, or hold your funds in your account.

Prohibited Conduct on hone

You agree not to:

• Use hone from a jurisdiction where online gaming is illegal.
• Share your account credentials or allow another person to access your account.
• Manipulate odds, engage in match-fixing conversations, or place bets based on non-public information about fixtures or outcomes.
• Use automated scripts, bots, or other tools to access hone or place bets programmatically without explicit authorization.
• Attempt to exploit system vulnerabilities, reverse-engineer our odds engine, or access restricted areas of our platform.
• Use hone for money laundering, sanctions evasion, or any illegal financial activity.
• Abuse our customer support by filing false disputes, requesting refunds for losses without legitimate grounds, or harassing our team members.

Breach of these terms may result in account suspension, account closure, forfeiture of your balance, and potential reporting to financial intelligence units.

Our hone terms exist to protect you, our other users, and the integrity of our platform. Fair play and transparency are non-negotiable.

Dispute Resolution and Support

If you believe a bet was settled incorrectly, or if you have a dispute regarding your hone account, contact our support team through live chat in your account dashboard. Provide your bet reference number, the date of the bet, and a clear description of the issue. Our team will review your case and respond typically within one hour during business hours.

We base all dispute decisions on the official result data we received and the specific market terms displayed on your original bet slip. If the official result is later revised or corrected by the governing body (e.g., a league corrects a score), we adjust affected bets accordingly and notify you.

For issues that cannot be resolved through support, you may escalate to our dispute resolution team. We aim to resolve all disputes fairly and promptly. Our decision is final, but you retain the right to pursue claims through applicable legal channels in your jurisdiction.

Jurisdiction and Limitation of Liability

hone operates subject to the laws of the jurisdictions in which we are authorized to conduct business. Our services are available only where local law permits. If you access hone from a jurisdiction where such services are prohibited, you do so at your own risk and in breach of local law—not in breach of our terms, but in violation of your jurisdiction's regulations.

To the extent permitted by law, hone is not liable for indirect, incidental, or consequential damages arising from your use of our platform, including but not limited to lost profits or emotional distress. Our liability is limited to the amount you have deposited into your hone account. This limitation does not apply to claims involving fraud, gross negligence, or violations of mandatory consumer protection laws in your jurisdiction.

We make no warranty that hone is error-free or that our service will be uninterrupted. We maintain industry-standard security practices to protect your account and data, but we cannot guarantee absolute security against all threats. If you notice suspicious activity on your hone account, notify our support team immediately.

Modification of Terms

We may modify these terms at any time. Changes will be posted on this page, and we will notify you by email of material changes. Your continued use of hone after notification constitutes acceptance of the revised terms. If you do not accept the revised terms, you may close your account and withdraw your remaining balance.

Contact hone

If you have questions about these terms, your hone account, or our policies, reach out through live chat in your account dashboard. Our team is available to clarify any point and assist with account issues. For urgent matters, contact support during standard business hours.

By using hone, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree, do not create an account or use our platform.